We have a sales team made up of our two main salesmen who are the main points of contact for new customers – be it questions about their threshold depth or just a small alteration in their quote, it will generally be the sales team that help you out in the initial steps of your order. You can also check our FAQ.
We have a bespoke online system that allows us to keep an eye on your project, and manage it digitally (even from our mobile phones if necessary!) all the way from start to finish.
Our system works so that it is clear to all our team how far through your order you are, or how near your project is to completion – this way whomever you speak to will be able to help you organise and develop your order.
You will generally meet Gerald for your survey. Once this has taken place, you and your builder will be given several documents to check through and sign to ensure that everyone is 'singing from the same hymn sheet' as it were!
This removes any doubt in your mind as to what's happening, and keeps your builder in the loop, so that everyone is working towards a common goal.
Once the order has been signed up (this happens during the site survey) and the deposit paid, the project is then live. Our contract administrator then takes control of your file and will be your main point of contact for arranging your installation date.
At this stage, your order is marked up into a live file, which has all previous documents, emails, survey notes and drawings in – meaning we're able to keep track of the job from it's beginnings right through to the fit with all documents being organised and easily available to hand.
Of course, this is all filed digitally as well – we are making full use of the technology available to us by having each of these stages detailed in our online system.
We want our customers to feel as included in the process as possible.
So we do like to keep in continuous contact the entire way through the process.
Whether it's good news, or no news – we'll be in touch!
From asking one of our salesman a hypothetical question about the doors, to booking a survey, to placing your order and going over all the different options, to actually scheduling the install and getting ready for the big day.
This slick system also makes sure any aftercare is completed quickly and satisfactorily. Meaning our customers are secure, well informed, and know exactly where their money is going = lots of happy testimonials for us! It's win win!
Although we are now completely, utterly, jam-packed with fits between now and Christmas (and even part way through January) our salesmen are still here to answer any bifold questions you have or just want to chat about a prospective job.
We're here right up until the 21st so keep the questions coming!
.........and a Merry Christmas to you all!
I could spend hours writing about the behind the scenes goings on of our company – how our systems work and our processes that ensure the smoothest possible experience for our customers. But, for your sake... I won't!
What I do want to do though, is just explain a little about the way Bristol Bifold works, and what we have in place that allows us to function like the well oiled machine we are!