The following data shows the warranty periods covered in your retail contract. However, this does not cover any coastal marine and hazardous areas.
PVCu Windows & Doors; this includes all PVCu Window and Door types.
- White PVCu products carry 10 years for colour fastness and cracking.
- Foiled and Painted PVCu carry 5 years for colour fastness.
- All PVCu hardware carry a 5-year warranty, provided it is regularly maintained and kept oiled and greased as per maintenance guidance. (WD40 or similar penetrating sprays MUST NOT BE USED as this will invalidate your hardware warranty)
- All PVCu Furniture items carry a 5-year warranty, coatings are covered for 2 years.
- All PVCu items carry a 10-year installation warranty.
- Outer frames and PVCu items as shown in the PVCu warranty.
- Coloured and painted doors carry a 10-year colour warranty provided they are regularly cleaned and maintained as per the maintenance guide. Cleaning with the spirit or solvent-based cleaners will invalidate the colour warranty.
- Hardware and Furniture as shown above in PVCu warranty.
Aluminium Products, this includes all Window and Door types
- Powder-coated products carry a 10-year warranty against discolouration, however, powder coated products can fade over a period of time and a consistent colour change is deemed acceptable.
- All hardware carries a 5-year warranty, provided it is regularly maintained and kept oiled and greased as per maintenance guidance. (WD40 or similar penetrating sprays MUST NOT BE USED as this will invalidate your hardware warranty). Origin hardware products benefit from a 10-year warranty.
- All Furniture items carry a 5-year warranty, coatings are covered for 2 years. Origin furniture products benefit from a 10-year warranty.
- All Aluminium items carry a 10-year installation warranty.
Glass Sealed Units
- Sealed units are manufactured to GGF standards. Download GGF Standards
- Sealed units carry a 10-year warranty against failure from misting and breakdown.
- Origin OS-20 doors are supplied glazed from the factory and only carry a 5-year warranty on the glass unit.
- Lead and Georgian designs carry a 5-year warranty. Lead is a natural product and can oxidise this is not covered under your warranty. Both lead and Georgian designs are window specific, Crystal Clear will use its experience to design as they feel best suits the layout of the items, should you require a specific design you must make the surveyor aware of this.
- Sealed units with internal Blinds carry a 5-year Warranty only.
- External Condensation is an effect of the insulation working and is not deemed as detrimental to the operation of the sealed unit. Download Guidance
New Build Works
Please note new build installation is normally finished by others therefore any issues that are deemed to be an effect of items being moved or packers or fixings being removed or tampered with will not be covered.