Accreditations - Officially Approved

Watch Nick Ross in this Video from DGCOS

What is DGCOS?

The Double Glazing & Conservatory Ombudsman Scheme (DGCOS) is here to protect you, before, during and after you buy, but only when you use a DGCOS accredited installer.

DGCOS is the Ombudsman Scheme for the UK double glazing industry - a powerful organisation that offers unparalleled consumer protection.

Benefits of using a DGCOS Accredited Installer

1. A comprehensively vetted Installer.
2. Deposit Protection Insurance to safeguard any deposits you may pay (up to 25% of the contract price maximum cover £50,000).
3. A Comprehensive Written Guarantee on the quality of workmanship.
4. An Insurance Backed Guarantee to protect the original guarantee in the event of the installer ceasing to trade.
5. Free inspections of disputed installations when necessary during the mediation and/or arbitration process.
6. Free Conciliation, Mediation, and Arbitration Procedures to deal with any disputes that may arise between consumers and members.
7. Access to the DGCOS Compensation Fund to honour any awards made by The Ombudsman.

What is BM Trada?

The Building Regulations in England and Wales contain a requirement for replacement windows and doors to meet a number of different criteria. However, demonstrating compliance and providing notification to Local Authority Building Control (LABC) for each installation can be both costly and time consuming.

Being a member of the BM TRADA Certification Competent Persons Scheme for Replacement Windows and Doorsets enables us to demonstrate compliance with the Building Regulations in a simple and cost effective way.

BM TRADA Certification Competent Persons Scheme aims to achieve the following:

1.  Checks that an installer or organisation is able to comply with the Building Regulations
2.  Provides a means for installers and organisations to declare compliance for each installation
3.  Demonstrates compliance with the Building Regulations to end users by providing declarations of compliance for installations
4. Provides peace of mind that the organisation or installer is suitably qualified and that their work is checked by an independent body
5.  Raises the on-going standard of replacement window and doorset installations
6.  Is approved by the Department for Communities and Local Government (DCLG)

What is Buy With Confidence?

In response to concerns about 'rogue traders' which are often highlighted in the media, a partnership of Local Authority Trading Standards Services have taken a ground-breaking step by putting together the Buy With Confidence Scheme. The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.

Independence

Buy With Confidence is run through the cooperation of a number of Trading Standards Services. We consider that Trading Standards has the right expertise and motivation to offer a scheme which offers genuine benefits consumers and businesses. Accordingly, the Buy With Confidence scheme is administered by local authority Trading Standards Services directly, and is not outsourced.

What is TrustMark?

TrustMark is a quality mark which operates a framework under which 30 plus scheme operators work in the RMI (repair, maintenance and improvement) sector, including trade associations, local government trading standards teams, and independent scheme operators. These schemes are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen. This enables the TrustMark scheme operators to promote improved RMI sector standards, and tackle related issues such as better enforcement. All of these scheme operators are audited annually by TrustMark, to ensure processes, standards and complaint procedures are being maintained.

What makes selecting TrustMark tradesmen so worthwhile?

1.  A firm's technical skills have been independently checked through regular on-site inspections, as well as checks on their trading record and financial status;
2.  Firms have signed up to a code of practice that includes insurance, good health and safety practices and customer care;
3.  The approved scheme operator has checked and will continue to monitor the firm's quality of work, trading practices and customer satisfaction;
4.  Firms are able to offer an Insurance Backed Warranty;
5.  Deposit Protection Insurance is available for consumers in the event a firm should cease trading;
6.  Firms will be able to tell you about any building regulations you must comply with and may also be able to provide appropriate certificates;
7.  If you have a problem or disagreement with the firm, there will be a clear and user-friendly complaints procedure to help resolve the issue;
8.  The scheme is fully supported by Government, the building industry and consumer protection groups.
9.  All of these checks will give you - Peace of Mind

If a firm displays the TrustMark logo you know that they have be approved and inspected and found that they meet the required Government endorsed criteria as described above.